Practise structured troubleshooting
Work through ITWorks helpdesk scenarios as a Level 1 technician. Choose the best action at each step, receive feedback, earn XP, and build troubleshooting badges.
Scenarios included
Choose a scenario
Each scenario follows the same eight-step troubleshooting process.
Scenario
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points
Customer complaint
Scenario complete
score
XP earned
Sample helpdesk ticket note
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Total XP
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Scenarios completed
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Badges earned