Practise structured troubleshooting
Work through ITWorks helpdesk scenarios as a Level 1 technician. Choose the best action at each step, receive feedback, earn XP, and build troubleshooting badges.
This practice activity can be completed with keyboard navigation. Scores are for practice feedback only and
are not final assessment marks. Please contact your lecturer if you need an adjustment.
Scenarios included
Choose a scenario
Each scenario follows the same eight-step troubleshooting process.
Scenario
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points
Customer complaint
Scenario complete
score
XP earned
Sample helpdesk ticket note
Your local progress
Progress is stored only in this browser on this device.
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Total XP
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Scenarios completed
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Badges earned